Shipping policy

Processing and dispatch

  • Orders are processed within 1 business day (Monday to Friday, excluding South Australian public holidays).
  • Orders placed after 12:00 pm Adelaide time are processed the next business day.

Carrier

  • We ship with Australia Post using tracked parcel services.
  • Tracking details are emailed as soon as your order is dispatched.

Australia

  • Flat rate $15 to anywhere in Australia.
  • Free shipping on orders of $200 or more.
  • Most orders arrive within 3–5 business days of dispatch. Regional and remote areas can take longer.

New Zealand

  • Flat rate AUD $40 per order.
  • Estimated delivery: 6–10 business days from dispatch.
  • Any duties or taxes charged on arrival are the recipient's responsibility.
  • Returns from New Zealand are covered in our Refund Policy.

We don't currently ship to other countries.

In-store pickup

  • Choose Pickup at checkout to collect free from House of Dudley, 92 Glen Osmond Road, Parkside SA 5063.
  • Orders are usually ready within 24 hours. We'll email you when yours is ready to collect.

Pickup-only and local-delivery items

Some large or heavy pieces, including furniture, large wall art and bulky decor, can't be sent by post. These items are marked "In-store pick up or local Adelaide delivery only" on the product page, and checkout won't offer shipping for them. Local Adelaide delivery can be arranged. Please contact us before ordering if you're outside the metro area.

Addresses, PO Boxes and Parcel Lockers

  • We ship to street addresses, PO Boxes and Parcel Lockers.
  • If you select Authority to Leave (where available), responsibility passes to you on delivery to the address provided.

Undeliverable or returned parcels

If a parcel comes back to us because of an incorrect address or non-collection, we'll contact you to arrange re-delivery (additional postage may apply) or a refund less the original shipping cost.

Damaged or lost in transit

  • Please contact us within 7 days of the delivery date (or the expected delivery window) with photos of any damage. For breakage, please contact us within 48 hours.
  • We'll lodge an enquiry with Australia Post and help resolve the issue.

Backorders and split shipments

  • We don't ship backorders. If an item becomes unavailable after purchase, we'll contact you to offer an alternative or a refund.
  • Large orders may be sent in more than one parcel; you'll receive tracking for each.

Public holidays and peak periods

Dispatch pauses on South Australian public holidays, and extra time may be needed during peak retail periods. Delivery times are estimates, not guarantees.

Questions? Email hello@houseofdudley.com with your order number, or call 0408 273 699.

Last updated: September 2026