Shipping policy

Processing & Dispatch

  • We process orders within 1 business day (Mon–Fri, SA public holidays excluded).

  • Orders placed after 12:00 pm ACST/ACDT are processed the next business day.

Carriers & Services

  • We ship with Australia Post (tracked parcel services).

  • Tracking details are emailed as soon as your order is dispatched.

Delivery Timeframes (Guidelines)

  • SA & VIC/NSW metro: 1–3 business days

  • Other AUS metro/regional: 2–8 business days

  • Remote areas: 3–10+ business days
    Delays can occur during peak periods or due to carrier issues. Delivery times are estimates, not guarantees.

Shipping Rates

  • We have a Flat fee of $15 shipping fee to all Aust major cities

  • Any promotional rates shown at checkout take precedence.

New Zealand

  • We ship to New Zealand: AUD $39 flat rate for parcels up to 2 kg.

  • Estimated delivery: 5–10 business days.

  • Duties/taxes (if any) are the recipient’s responsibility.

Addresses, PO Boxes & Parcel Lockers

  • We ship to street addresses, PO Boxes and Parcel Lockers.

  • If you select Authority to Leave (where available), responsibility passes on delivery to the address provided.

Undeliverable/Returned Parcels

  • If a parcel is returned due to an incorrect address or non-collection, we’ll contact you to arrange re-delivery (additional postage may apply) or a refund minus original shipping.

Damaged or Lost in Transit

  • Please contact us within 7 days of the shown delivery date (or expected delivery window) with photos of any damage.

  • We’ll lodge an enquiry with Australia Post and help resolve the issue.

Backorders & Split Shipments

  • We don’t ship backorders. If an item becomes unavailable after purchase, we’ll contact you to offer an alternative or refund.

  • Large orders may be shipped in multiple parcels; you’ll receive tracking for each.

Public Holidays & Peak Periods

  • Dispatch pauses on South Australian public holidays.

  • Extra time may be needed during peak retail periods.

Questions

  • Need help? Email our support team hello@houseofdudley.com and include your order number so we can assist quickly.

Last updated: 4 Sep 2025.

Quality Curated Designer Collection

We bring you the latest styles at the best quality. No more spending hours searching for the perfect homewares and home decor items.

Fast Shipping from our Australian Store

Our products are packaged and shipped with care so they get to you fast and safe ready for use and display.

Hundreds of Satisfied Customers

We go above and beyond for our customers. If there is anything you need help with we are here.