Refund policy

 

We want you to love your purchase from House of Dudley. If something isn't quite right, we're here to help.

Summary

  • Unused items can be returned within 30 days of delivery.
  • Return methods: by mail, or in store at our Parkside, Adelaide boutique.
  • Change of mind: the customer arranges and pays return postage.
  • Faulty, damaged or incorrect items: we cover return postage and provide a replacement or refund.
  • Refunds are processed within 5 business days of receiving and inspecting your return.
  • Exchanges are available, subject to stock.

Change-of-mind returns

  • Returns are accepted within 30 days of delivery (or of collection, for in-store pickup orders).
  • Items must be unused, in their original packaging, with tags attached where applicable, and include proof of purchase.
  • Return postage is paid by the customer. Please pack items securely. Items damaged in return transit because of inadequate packaging can't be refunded.
  • Not returnable for change of mind: custom or bespoke orders, gift cards, opened personal-care items, and items marked Final Sale.

Faulty, damaged or incorrect items

  • If an item arrives faulty, damaged or incorrect, we'll cover return postage and provide a replacement or refund.
  • Please email hello@houseofdudley.com within 7 days of delivery with your order number and photos. For breakage on arrival, please contact us within 48 hours and keep the packaging until your claim is resolved.

How to start a return

  • By email: send your order number and the reason for the return to hello@houseofdudley.com. We'll reply with instructions, and a prepaid label where the item is faulty, damaged or incorrect.
  • In store: bring the item and your proof of purchase to House of Dudley, 92 Glen Osmond Road, Parkside SA 5063. Eligible returns are processed on the spot.

Once your return is received and inspected, refunds go to the original payment method within 5 business days. Your bank may take a further few days to show the credit.

Customers in New Zealand

We accept returns from New Zealand on the same terms: 30 days from delivery, items unused and in original packaging. Change-of-mind return postage from New Zealand is paid by the customer. Please email us before sending anything back so we can give you the return address and instructions.

Category-specific conditions

Candles and fragrance
Must be unburned and unused, with dust cover and packaging intact. Natural wax can show minor surface variation; this isn't a fault. Broken glass or leakage on arrival is covered. Please send photos within 48 hours.

Soft furnishings and linen (throws, blankets, cushions, pillowcases)
Must be unused and unwashed, with original tags and packaging. For hygiene reasons we can't accept items showing signs of use, odour, pet hair or makeup.

Baby and kids (blankets, bibs, comforters, books)
Must be unused and in sealed or original packaging where applicable. Used items can't be returned unless faulty.

Drinkware and tableware (including acrylic)
Must be unused with labels intact. Acrylic can show light micro-marks with normal use; this isn't a defect. Heat or abrasion damage isn't covered.

Vases, ceramics, glass and fragile decor
Please inspect on delivery and report any breakage within 48 hours with photos.

Garden pots, furniture and bulky items
Eligible if unused and in original packaging. Please re-pack securely. Pickup-only items are returned to our Parkside store.

Wellness and personal care
Unopened, sealed items only, unless faulty.

Gift cards and custom orders
Not returnable unless required by law.

Exchanges and store credit

We're happy to exchange like-for-like or issue store credit on eligible change-of-mind returns.

Your rights under consumer law

Nothing in this policy limits your rights under the Australian Consumer Law, or under the consumer laws of your country, including New Zealand's Consumer Guarantees Act 1993. If a product has a major problem, you can choose a refund or replacement. For minor problems, we'll repair, replace or refund within a reasonable time.

Need help? hello@houseofdudley.com or 0408 273 699.

Last updated: September 2026