✨ Frequently Asked Questions (FAQ’s)
Welcome — here you’ll find quick answers to our most common questions about orders, shipping, returns and shopping with House of Dudley.
🏪 HOUSE OF DUDLEY CONTACT
🕙 What are your opening hours?
Wed–Sat 10am–4pm, closed Sun–Tue.
📍 Where are you located?
92 Glen Osmond Road, Parkside SA 5063.
✉️ How do I get in touch?
Email hello@houseofdudley.com or call 0408 273 699.
🇦🇺 Do you offer Australia-wide delivery?
Yes. Almost everything in our range ships anywhere in Australia.
A small number of large, heavy or awkwardly shaped pieces are in-store pickup or local Adelaide delivery only, and these are clearly marked at the top of the product page.
📦 ORDER & SHIPPING
⏱ How long will it take to receive my order?
We process orders within 24–48 hours.
Delivery within Australia takes 3–5 business days. New Zealand orders take 6–10 business days.
💲 What does shipping cost?
Within Australia, shipping is a flat $15, and free on orders over $200.
New Zealand is $40.
In-store pickup at our Parkside boutique is always free.
🌏 Do you ship internationally?
We ship throughout Australia and to New Zealand. If you're somewhere else and there's something you'd like, email hello@houseofdudley.com and we'll see what's possible.
🚫 Are there items you can't ship?
Yes — a small number of pieces are in-store pickup or local Adelaide delivery only. These are the things that don't survive a courier, or cost more to freight than they're worth: furniture, larger mirrors and wall art, oversized ceramics and garden pots, floor-standing lighting and a few tall or delicate table lamps.
You'll always know before you buy. Every one of these products carries a notice in bold at the top of its description, and because no shipping rate exists for them, checkout won't offer you a delivery option — only pickup. Nothing can be accidentally ordered for delivery and then cancelled later.
If you're outside metro Adelaide and you want one of these pieces, please call us on 0408 273 699 before ordering. We can often arrange a freight quote, hold the item for collection, or suggest something similar from the range that does ship. It's worth the phone call — we'd rather find a way than lose you at the checkout.
🛍️ Can I collect an online order in store?
Yes. Choose local pickup at checkout and we'll have your order ready at 92 Glen Osmond Road, usually within 24–48 hours. We'll email you the moment it's waiting.
Pickup is free on every order, and it's the only option on the pickup-only pieces above.
🏠 Can I change my delivery address after ordering?
If your order hasn’t been fulfilled yet, we can update your address.
Please contact us as soon as possible.
Once dispatched, changes can’t be made.
🔍 My tracking hasn’t updated — what should I do?
Please check your tracking link first.
If it shows no movement after a few days, contact us at 0408 273 699 and we’ll follow it up for you.
📬 My parcel says delivered, but I can’t find it.
Please check:
- around your property (safe-drop spots)
- with neighbours
- with household members
If you still can’t locate it, let us know and we’ll help lodge an Australia Post investigation.
📮 What postage service do you use?
All orders are shipped via Australia Post with full tracking.
Tracking is emailed to you once your parcel is on its way.
🔄 RETURNS & EXCHANGES
↩️ What is your returns policy?
Full-priced items may be returned within 30 days in original, unused condition.
To start a return, contact us with your order number.
🔁 Do you offer exchanges?
Yes — if you’d like a different colour, size or product, we’re happy to organise an exchange.
💔 My item arrived damaged — what should I do?
We’re so sorry!
Email us a photo within 48 hours and we’ll arrange a replacement or refund immediately.
💵 Do you offer refunds for change of mind?
Yes — full-priced items in unused condition can be refunded.
Sale items are generally final unless faulty.
⏳ How long do refunds take?
Once your item is received and inspected, refunds take 2–5 business days depending on your bank.
🛋️ PRODUCT INFORMATION
🎨 Will colours look the same in person?
We photograph products as accurately as possible, though colours can vary slightly due to lighting and screen settings.
🧵 Are your products ethically sourced?
Yes — we work with makers who share our values of craftsmanship, quality and ethical production.
🔔 Will sold-out products be restocked?
Many House of Dudley pieces return in seasonal or small-batch restocks. On any sold-out product, click “Notify Me When Available” and we’ll email you as soon as it returns.
🏪 STORE INFORMATION
🎁 Do you offer gift wrapping?
Yes — beautiful gift wrapping is available both in-store and online.
🎟️ Do you sell gift cards?
Yes, digital gift cards are available on our website.
📞 Can I order over the phone?
Absolutely — call us on 0408 273 699 and we’ll be happy to help.
💬 STILL NEED HELP?
We're here for you. Call 0408 273 699, email hello@houseofdudley.com, or visit us at 92 Glen Osmond Road, Parkside — we'd love to assist.