✨ Frequently Asked Questions (FAQ’s)

Welcome — here you’ll find quick answers to our most common questions about orders, shipping, returns and shopping with House of Dudley.

📦 ORDER & SHIPPING

⏱️ How long will it take to receive my order?

We process orders within 24 hours.
Delivery with Australia Post takes 2–6 business days, depending on your location.
Adelaide customers can also choose local pick-up at checkout.

⚡ Do you offer express shipping?

Yes — Express Post is available at checkout if you’d like your order sooner.

🌏 Do you ship internationally?

We currently ship within Australia and New Zealand only.
Shipping rates vary by location and are shown at checkout.

🏠 Can I change my delivery address after ordering?

If your order hasn’t been fulfilled yet, we can update your address.
Please contact us as soon as possible.
Once dispatched, changes can’t be made.

🔍 My tracking hasn’t updated — what should I do?

Please check your tracking link first.
If it shows no movement after a few days, contact us at 0408 273 699 and we’ll follow it up for you.

📬 My parcel says delivered, but I can’t find it.

Please check:

around your property (safe-drop spots)
with neighbours
with household members

If you still can’t locate it, let us know and we’ll help lodge an Australia Post investigation.

📮 What postage service do you use?

All orders are shipped via Australia Post with full tracking.
Tracking is emailed to you once your parcel is on its way.

🔄 RETURNS & EXCHANGES

↩️ What is your returns policy?

Full-priced items may be returned within 30 days in original, unused condition.
To start a return, contact us with your order number.

🔁 Do you offer exchanges?

Yes — if you’d like a different colour, size or product, we’re happy to organise an exchange.

💔 My item arrived damaged — what should I do?

We’re so sorry!
Email us a photo within 48 hours and we’ll arrange a replacement or refund immediately.

💵 Do you offer refunds for change of mind?

Yes — full-priced items in unused condition can be refunded.
Sale items are generally final unless faulty.

⏳ How long do refunds take?

Once your item is received and inspected, refunds take 2–5 business days depending on your bank.

🛋️ PRODUCT INFORMATION

🎨 Will colours look the same in person?

We photograph products as accurately as possible, though colours can vary slightly due to lighting and screen settings.

🧵 Are your products ethically sourced?

Yes — we work with makers who share our values of craftsmanship, quality and ethical production.

🔔 Will sold-out products be restocked?

Many pieces return in seasonal or small-batch restocks.
Click “Notify Me” on any product to receive instant restock alerts.

🏪 STORE INFORMATION

📍 Where is your store located?

Visit us at:
House of Dudley
92 Glen Osmond Road, Eastwood SA

🕒 What are your opening hours?

Our current opening hours are shown on Google and our Contact page.
Please check before visiting during holiday periods.

🎁 Do you offer gift wrapping?

Yes — beautiful gift wrapping is available both in-store and online.

🎟️ Do you sell gift cards?

Yes, digital gift cards are available on our website.

📞 Can I order over the phone?

Absolutely — call us on 0408 273 699 and we’ll be happy to help.

⭐ LOYALTY PROGRAM

💛 How does your loyalty program work?

Earn rewards every time you shop:

200 points for signing up
1 point per $1 spent
500 points = $10 off
Early access to sales & new arrivals

⌛ Do points expire?

Points stay active as long as you shop with us at least once every 12 months.

💬 STILL NEED HELP?

We’re here for you.
Call 0408 273 699 or contact us via our website — we’d love to assist.

Find anything you need